Technical Support Engineer

Location: Bydgoszcz


  • Analysis, diagnosis and neutralization of problems in the customer’s messaging systems/platforms
  • Customer ticket resolution (Remote Technical Support) taking into account the individual service level agreements
  • Work on live network, mainly remotely
  • Definition of workarounds
  • Plan and perform testing of new software in lab environment followed by controlled introduction into customer live network
  • Perform Emergency Support covering 24×7 network outage restoration /on calls
  • Maintain interfaces with customer’s technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer

Key qualifications for the role:

  • Understanding of networking and telecommunications
  • Strong communicator and relationship builder
  • Fluency in English (both oral and written)
  • Customer service skills
  • Culturally adaptable and flexible
  • Analytical skills
  • Self Motivated
  • Influencing skills
  • Team focused

Specific additional information:

  • Bachelor’s/Master degree in computer science, engineering or telecommunications
  • At least 2+ years of experience in Technical Support (supporting products running on Unix/Linux server) will be an advantage
  • Unix/Linux knowledge
  • SS7, TCP IP, , VoIP knowledge
  • Solaris OS knowledge
  • Fluent English


We offer

  • the opportunity to work in a multinational company
  • career within global structure
  • attractive salary
  • medical care

To apply please submit your CV and a cover letter in English and Polish with position name as title to the email address:

Software Development Engineer

Location: Bydgoszcz

Key Tasks and Activities:

  • Lab reconfiguration and provisioning
  • Developing & maintaining tools and documentation for the newest telco technologies
  • Writing in C++, Java and Python
  • Day-to-day Linux, JIRA/Bugzilla /Confluence/Git/Gerrit/Jenkins
  • Testing frameworks

Our requirements:

  • Bachelor’s degree or equivalent experience in applied or analytical science
  • Experience with object-oriented programming in Java, C++, Python
  • Familiarity with design and architecture patterns for enterprise software applications
  • Understanding of runtime environment constraints i.e. effect of processors, i/o, network bandwidth and latency on system performance
  • Experience with both embedded and external databases
  • Ability to create and use pre-packaged class libraries and template libraries in Java or C++
  • Experience with automated testing and continuous integration
  • Knowledge of the open source ecosystem

Knowledge of the following would be a benefit

  • Cloud, virtualization, Linux containers, Micro-services
  • Fault management knowledge
  • Network knowledge: protocols, client – server architecture
  • Databases knowledge
  • ISTQB/ISEB certificate
  • Other professional knowledge and work experience will be seen as an additional asset

We offer:

  • The opportunity to work in a multinational company
  • Career within global structure
  • Flexible working time
  • Attractive salary
  • Medical package

To apply please submit your CV and a cover letter in English and Polish with position name as title to the email address: