Technical Support Engineer

Location: Bydgoszcz


  • Analysis, diagnosis and neutralization of problems in the customer’s messaging systems/platforms
  • Customer ticket resolution (Remote Technical Support) taking into account the individual service level agreements
  • Work on live network, mainly remotely
  • Definition of workarounds
  • Plan and perform testing of new software in lab environment followed by controlled introduction into customer live network
  • Perform Emergency Support covering 24×7 network outage restoration /on calls
  • Maintain interfaces with customer’s technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer

Key qualifications for the role:

  • Understanding of networking and telecommunications
  • Strong communicator and relationship builder
  • Fluency in English (both oral and written)
  • Customer service skills
  • Culturally adaptable and flexible
  • Analytical skills
  • Self Motivated
  • Influencing skills
  • Team focused

Specific additional information:

  • Bachelor’s/Master degree in computer science, engineering or telecommunications
  • At least 2+ years of experience in Technical Support (supporting products running on Unix/Linux server) will be an advantage
  • Unix/Linux knowledge
  • SS7, TCP IP, , VoIP knowledge
  • Solaris OS knowledge
  • Fluent English


We offer

  • the opportunity to work in a multinational company
  • career within global structure
  • attractive salary
  • medical care

To apply please submit your CV and a cover letter in English and Polish with position name as title to the email address: pracuj@laczpol.plRelated: culligan sed 1 filter, justin maxwell stuart marriage, project 64 not detecting controller, danish dog names, h22+ bond order, thermostat reading higher than actual temperature, sears closing marley station, akita vs husky fight, adams county fair concert tickets, dogs for sale in cordele ga, tenaya lake kayaking, john deere 6420 diagnostic mode, trader joe’s butter chicken with basmati rice nutrition, dalmatian puppies for sale ca, suzuki fault codes,Related: what is gum made out of horse hooves, fusion marine radio problems, mouse kdrama classical music, nasdaq subscriber services, lake juliana landings hoa fees, andrea rogers wedding, , cummins drill press parts, what time does go2bank post direct deposits, adams family gangsters funeral, rockville high school alumni, mobile vet san fernando valley, signs a man is in love with his 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Software Development Engineer

Location: Bydgoszcz

Key Tasks and Activities:

  • Lab reconfiguration and provisioning
  • Developing & maintaining tools and documentation for the newest telco technologies
  • Writing in C++, Java and Python
  • Day-to-day Linux, JIRA/Bugzilla /Confluence/Git/Gerrit/Jenkins
  • Testing frameworks

Our requirements:

  • Bachelor’s degree or equivalent experience in applied or analytical science
  • Experience with object-oriented programming in Java, C++, Python
  • Familiarity with design and architecture patterns for enterprise software applications
  • Understanding of runtime environment constraints i.e. effect of processors, i/o, network bandwidth and latency on system performance
  • Experience with both embedded and external databases
  • Ability to create and use pre-packaged class libraries and template libraries in Java or C++
  • Experience with automated testing and continuous integration
  • Knowledge of the open source ecosystem

Knowledge of the following would be a benefit

  • Cloud, virtualization, Linux containers, Micro-services
  • Fault management knowledge
  • Network knowledge: protocols, client – server architecture
  • Databases knowledge
  • ISTQB/ISEB certificate
  • Other professional knowledge and work experience will be seen as an additional asset

We offer:

  • The opportunity to work in a multinational company
  • Career within global structure
  • Flexible working time
  • Attractive salary
  • Medical package

To apply please submit your CV and a cover letter in English and Polish with position name as title to the email address: