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Technical Support Engineer

Technical Support Engineer

Location: Bydgoszcz

 Responsibilities:

  • Analysis, diagnosis and neutralization of problems in the customer’s messaging systems/platforms
  • Customer ticket resolution (Remote Technical Support) taking into account the individual service level agreements
  • Work on live network, mainly remotely
  • Definition of workarounds
  • Plan and perform testing of new software in lab environment followed by controlled introduction into customer live network
  • Perform Emergency Support covering 24×7 network outage restoration /on calls
  • Shift work Monday to Friday
  • Maintain interfaces with customer’s technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer

Key qualifications for the role:

  • Understanding of networking and telecommunications
  • Strong communicator and relationship builder
  • Fluency in English (both oral and written)
  • Customer service skills
  • Culturally adaptable and flexible
  • Analytical skills
  • Self Motivated
  • Influencing skills
  • Team focused

Specific additional information:

  • Bachelor’s/Master degree in computer science, engineering or telecommunications
  • At least 2+ years of experience in Technical Support (supporting products running on Unix/Linux server) will be an advantage
  • Unix/Linux knowledge
  • SS7, TCP IP, , VoIP knowledge
  • Solaris OS knowledge
  • Fluent English

 

We offer

  • the opportunity to work in a multinational company
  • career within global structure
  • attractive salary
  • medical care

To apply please submit your CV and a cover letter in English and Polish with position name as title to the email address: pracuj@laczpol.pl